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Systems Design Building Systems that Drive Ideal Behavior

Systems Design Building Systems that Drive Ideal Behavior

The ground-breaking Shingo Model of 2008 introduced principles systems tools and results. At that time however the systems element of the model did not receive the in-depth attention that other parts of the model did. As a result organizations developed their own concept of systems. Some organizations have identified hundreds of systems and tools. In fact the distinction between a system and a tool was not clearly defined until recently with the introduction of the Shingo SYSTEMS DESIGN workshop and the information discussed in this book. With the development of the workshop the Shingo Institute is now teaching the three essential systems—work improvement and management—as well as the five required communication tools that are necessary to improve an organization. You’ll find that when these systems are formalized they work together to help create organizational excellence. With Systems Design: Building Systems that Drive Ideal Behavior you’ll learn how to formalize the process of creating these three systems. In addition a new tool the Shingo system design map is introduced. This book also details how you can improve the connections you’ve already made between the tools systems results and principles of the Shingo Model. | Systems Design Building Systems that Drive Ideal Behavior

GBP 39.99
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Handbook of Concierge Medical Practice Design

Handbook of Concierge Medical Practice Design

In concierge medicine physicians develop amenities-rich membership programs and collect a monthly or annual membership fee to pay for the amenities in addition to the medical services rendered. Handbook of Concierge Medical Practice Design examines the many considerations physicians must make prior to transitioning their practices into concierge services. Maria K. Todd a recognized expert in concierge medicine branding consulting healthcare marketing medical tourism planning and physician practice administration explains how to set up a concierge practice. She describes how this new business model affects workflow and outlines financial considerations including managed care payer relations the hybrid practice and predictive modeling to uncover the hidden factors that affect bottom-line performance. The book supplies readers with models for creating a business plan and a strategy for transforming a practice into a concierge practice. It concludes by covering the legal aspects of creating a concierge practice. It includes patient acquisition and retention strategies as well as detailed plans for adding additional doctors and physician extenders such as nurse practitioners and physician assistants. The book provides sample employment contracts and advice on how to select and work with consultants. It includes chapters on business process re-engineering workflow management financial considerations competitive analysis developing a business plan and how to market the new practice.

GBP 175.00
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Lean Design in Healthcare A Journey to Improve Quality and Process of Care

Lean Design in Healthcare A Journey to Improve Quality and Process of Care

This book gives the reader an inside look at creating a new healthcare service using practical examples and scenarios one would face if doing it themselves. This book chronicles the journey of a fictitious healthcare delivery organization using the Simpler Design System principles based on Lean methodologies. While the characters and actual story is fictitious it is based on the journey many healthcare systems and clients have taken the issues they have faced and the successes and failures they’ve had. Tools and approaches used are based on the actual work of Simpler. The story format engages readers and is intended to motivate and inspire executive teams to use the tenets of the book as a guide to launch their own successful implementation of an idea-to-launch methodology. Tools include those gleaned from actual application of Lean Product Development Agile Design for Six Sigma and Design Thinking Principles. Through engaging storytelling and practical theory this book is written from the perspective of a physician leader that agrees to be the executive sponsor for a service redesign. As the story progresses the sponsor becomes fascinated with the process and becomes the first VP of Innovation within his organization. | Lean Design in Healthcare A Journey to Improve Quality and Process of Care

GBP 31.99
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The Patient Centered Value System Transforming Healthcare through Co-Design

The Patient Centered Value System Transforming Healthcare through Co-Design

Imagine: You are a hospital Chief Executive Officer Chief Financial Officer medical or nursing director patient safety specialist quality improvement professional or a doctor or nurse on the front lines of patient care. Every day you’re aware that patients and families should be more engaged in their care so they would fare better both in the hospital and after discharge; their care could be safer and more seamlessly coordinated; patients should be ready for discharge sooner and readmitted less often; your bottom line stronger; your staff more fulfilled. You enter into new payment models such as bundling with an uneasy awareness that your organization is at risk because you don’t know what the care you deliver actually costs. Like most healthcare leaders you are also still searching for a way to deliver care that will help you to achieve the Triple Aim: care that leads to improved clinical outcomes better patient and family care experiences and reduced costs. Sound familiar? If so then it’s time to read The Patient Centered Value System: Transforming Healthcare through Co-Design. This book explains how to introduce the Patient Centered Value System in your organization to go from the current state to the ideal. The Patient Centered Value System is a three-part approach to co-designing improvements in healthcare delivery—collaborating with patients families and frontline providers to design the ideal state of care after listening to their wants and needs. Central to the Patient Centered Value System is seeing every care experience through the eyes of patients and families. The Patient Centered Value System is a process and performance improvement technique that consists of 1) Shadowing 2) the Patient and Family Centered Care Methodology and 3) Time-Driven Activity-Based Costing. Shadowing is the essential tool in the Patient Centered Value System that helps you to see every care experience from the point of view of patients and families and enables you to calculate the true costs of healthcare over the full cycle of care. Fundamental to the Patient Centered Value System is the building of teams to take you from the currents state of care delivery to the ideal. Healthcare transformation depends not on individual providers working to fix broken systems but on teams of providers working together while breaking down silos. The results of using the Patient Centered Value System are patients and families who are actively engaged in their care which also improves their outcomes; providers who see the care experience from the patient’s and family’s point of view and co-design care delivery as a result; the tight integration of clinical and financial performance; and the realization of the Triple Aim. | The Patient Centered Value System Transforming Healthcare through Co-Design

GBP 31.99
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Design for Manufacturability How to Use Concurrent Engineering to Rapidly Develop High-Quality Products for Lean Production Second

Design for Manufacturability How to Use Concurrent Engineering to Rapidly Develop High-Quality Products for Lean Production Second

Achieve any cost goals in half the time and achieve stable production with quality designed in right-the-first-time. Design for Manufacturability: How to Use Concurrent Engineering to Rapidly Develop Low-Cost High-Quality Products for Lean Production is still the definitive work on DFM. This second edition extends the proven methodology to the most advanced product development process with the addition of the following new unique and original topics which have never been addressed previously. These topics show you how to: Cut cost from 1/2 to 1/10 in 9 categories—with ways to remove that much cost from product charges and pricing Commercialize innovation—starting with Manufacturable Research and learning from the new section on scalability you will learn how to design products and processing equipment to quickly scale up to any needed demand or desired growth. Design product families that can be built on-demand in platform cells that also mass customize products to-order Make Lean production easier to implement with much more effective results while making build-to-order practical with spontaneous supply chains and eliminating forecasted inventory by including an updated chapter on Designing Products for Lean Production The author’s 30 years of experience teaching companies DFM based on pre-class surveys and plant tours is the foundation of this most advanced design process. It includes incorporating dozens of proven DFM guidelines through up-front concurrent-engineering teamwork that cuts the time to stable production in half and curtails change orders for ramps rework redesign substituting cheaper parts change orders to fix the changes unstable design specs part obsolescence and late discovery of manufacturability issues at periodic design reviews. This second edition is for the whole product development community including: Engineers who want to learn the most advanced DFM techniques Managers who want to lead the most advanced product development Project team leaders who want to immediately apply all the principles taught in this book in their own micro-climate Improvement leaders and champions who want to implement the above and ensure that the company can design products and versatile processing equipment for low-volume/high-mix product varieties Designing half to a tenth of cost categories can avoid substituting cheap parts which degrades quality and encourages standardization and spontaneous supply chains which will encourage Lean initiatives. Using cellular manufacturing to shift production between lines for mixed production of platforms and build-to-order to offer the fastest order fulfillment can beat any competitors’ delivery time. | Design for Manufacturability How to Use Concurrent Engineering to Rapidly Develop High-Quality Products for Lean Production Second

GBP 56.99
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Harnessing Digital Disruption How Companies Win with Design Thinking Agile and Lean Startup

Harnessing Digital Disruption How Companies Win with Design Thinking Agile and Lean Startup

Our world has changed probably for good. Until now the shift from brick-and-mortar to the smartphone has been about service cost and convenience. Now it's also a matter of public health. How do we win this uncertain new game? How do we prosper in a digital world? In a cool readable style Harnessing Digital Disruption: How Companies Win with Design Thinking Agile and Lean Startup tells the story of a major multi-national organization facing digital disruption and looming irrelevance. In a compelling novel format the book demonstrates how to harness the power of digital technology methods and thinking on the path to revival and prosperity. It illustrates the situations characters and blockers you’ll likely face as you progress through your journey. The setting is Singapore and the heady world of international banking but the prescription methods and lessons apply equally to manufacturers utilities hospitals insurers and government agencies. You will learn how to: · Develop your Digital Transformation strategy and Innovation Portfolio· Reform customer journeys launch new digital offerings and validate new beta businesses· Develop senior leader digital literacy and understanding of growth leadership· De-risk your journey using a proven overall approach based on proven principles· Cultivate a network of pragmatic entrepreneurs practicing a structured scalable innovation process | Harnessing Digital Disruption How Companies Win with Design Thinking Agile and Lean Startup

GBP 28.99
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Planning and Designing Healthcare Facilities A Lean Innovative and Evidence-Based Approach

Planning and Designing Healthcare Facilities A Lean Innovative and Evidence-Based Approach

The planning and design of healthcare facilities has evolved over the previous decades from function follows design to design follows function. Facilities stressed the functions of healthcare providers but patient experience was not fully considered. The design process has now crucially evolved and currently the impression a hospital conveys to its patients and community is the primary concern. The facilities must be welcoming comfortable and exude a commitment to patient well-being. Rapid changes and burgeoning technologies are now major considerations in facility design. Without flexibility hospitals face quicker obsolescence if designs are not forward-thinking. Planning and Designing Healthcare Facilities: A Lean Innovative and Evidence-Based Approach explores recent developments in hospital design. Medical facilities have been adapted to the requirements of clinical functions. Recently the needs of patients and clinical pathways have been recognized. With the patient at the center of the process the flow of tasks becomes the guiding principle as hospital design must employ evidence-based thinking and process management methods such as Lean become central. The authors explain new concepts to reduce healthcare delivery cost but keep quality the primary consideration. Concepts such as sustainability (i. e. Green Hospitals) and the use of new tools and technologies such as information and communication technology (ICT) Lean and evidence-based planning and innovations are fully explained. | Planning and Designing Healthcare Facilities A Lean Innovative and Evidence-Based Approach

GBP 59.99
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Operational Excellence Breakthrough Strategies for Improving Customer Experience and Productivity

Operational Excellence Breakthrough Strategies for Improving Customer Experience and Productivity

Operational Excellence Second Edition – Breakthrough Strategies for Improving Customer Experience and Productivity brings together leading-edge tools methods and concepts to provide process improvement experts a reference to improve their organization’s quality productivity and customer service operations. Its major topics include alignment of strategy to the design of supporting systems to meet customer expectations manage capacity and improve performance. It provides a concise and practical reference for operational excellence. Its fourteen chapters lead a reader through the latest tools methods and concepts currently used to capture voice of customers partners and other stakeholders new strategies for the application of Lean Six Sigma as well as product and service design across diverse industries including manufacturing to financial services. This book operates from three premises: Organizations can increase competitiveness in an era of globalization through the application of voice-of applications Design Thinking the integration of the Information Technology Ecosystem’s new tools and methods integrated with proven Lean and Six Sigma applications Operational performance correlates to an organization’s financial operational and resultant productivity as well as with shareholder economic value add (EVA) metrics and can be measured and improved using the methods in this book Value-adding activities and disciplines discussed are global and applicable to every organization A PRACTICAL TOOL FOR REAL-WORLD APPLICATION New topics are introduced in the second edition. These include Design Thinking the voice-of Information Technology Ecosystems Big Data applications and Robotic Process Automation. Key topics from the first edition remain. These include Design-for-Six-Sigma (DFSS) Lean and Six Sigma methods productivity analysis operational assessments project management and other supporting topics. Each chapter contains tools and methods that will help readers identify areas for operational improvements. It contains ~300 figures tables and checklists to help increase organizational productivity. Practical examples are integrated through the book. | Operational Excellence Breakthrough Strategies for Improving Customer Experience and Productivity

GBP 56.99
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The Framework for Innovation A Guide to the Body of Innovation Knowledge

The Framework for Innovation A Guide to the Body of Innovation Knowledge

The innovation infrastructure and master plan described in this book offers a detailed and comprehensive approach to one of the most difficult and challenging problems facing entrepreneurs involved in innovation at any scale enterprise: the problem of how to govern your organization’s innovation initiatives in the middle of turbulent change. Progress in any field requires the development of a framework a structure that organizes the accumulating knowledge enables people to master it and unifies the key discoveries into a set of principles that makes them understandable and actionable. For starters successful innovation requires an integrated design process beginning with integration in the design of the enterprise the design of the product along with the design and implementation of new technologies. Such an integrated design effort requires good collaboration and management of the design framework and should be supported by efficient knowledge management techniques and tools; If innovation is to help a business grow and improve its competitiveness it is also important to plan the innovation carefully. This book provides a holistic multidisciplinary framework that will enable your organization and its leaders to take a strategic approach to innovation. The framework combines non-traditional creative approaches to business innovation with conventional strategy development models. The framework model brings together perspectives from many complementary disciplines: the non-traditional approaches to innovation found in the business creativity movement; multiple-source strategy consulting; the new product development perspective of many leading industrial design firms; qualitative consumer/customer research; future-based research found in think tanks and traditional scenario planning; and organizational development (OD) practices that examine the effectiveness of an organization’s culture processes and structure. Though some ideas may just fall from the sky or come out of the blue an organization should also have a strategic vision of how the business and the enterprise will successfully develop. It should not just wait for the innovation to arrive arbitrarily but rather proactively plan for innovation incorporating market trends the competitive landscape new technology availability and changes in customer preferences and trends in order to create a flexible in-house innovation process. Such an enterprise will also pro-actively manage the knowledge supply chain that supports innovation as outlined in this book #7 of Management Handbook for Results series. The framework outlined in this handbook consists of a well-integrated cohesive set of practices that inspires imaginative innovation teams to look beyond the obvious and explore a broad range of possibilities to identify significant opportunities and make informed decisions about the most promising paths to pursue. The goal is to create a shared vision for growth along with defining pragmatic action plans that bridge from the future back to the present while attempting to align the organization around the requirements for success. | The Framework for Innovation A Guide to the Body of Innovation Knowledge

GBP 39.99
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5S Office Training Package (Spanish)

5S Office Training Package (Spanish)

Lean organizations know that for a 5S program to be successful there needs to be implementation throughout all areas of the business. Marketing design accounting engineering and other departments benefit from 5S just as much as the shop floor. Enna understands the importance and difficulties of transferring a 5S program to the worker so we have developed a solution for companies wishing to begin or sustain a 5S office program. | 5S Office Training Package (Spanish)

GBP 375.00
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The Lean Office Collected Practices and Cases

The Lean Office Collected Practices and Cases

The Lean Office: Collected Practices and Cases is a compilation of articles previously published in the Productivity Press newsletter Lean Manufacturing Advisor. These articles discuss lean implementations in non-manufacturing operations from design to processing invoices to customer service. Most articles are written in the form of case studies. Highlights include - Practical in-depth description of lean implementation written in a conversational easy-to-read style A large quantity of case studies unavailable from any other single source Responds to your desire for real-world lean office information | The Lean Office Collected Practices and Cases

GBP 170.00
1

Applied Population Health Delivering Value-Based Care with Actionable Registries

Applied Population Health Delivering Value-Based Care with Actionable Registries

Electronic Health Record (EHR) systems today provide increasing levels of clinical decision support and are the fulcrum for change for value-based healthcare delivery. Billions of dollars of government and insurer payments are dependent on evidence-based workflow design and quality report. In this context quality measurement is no longer a retrospective exercise but an essential prospective process embedded in clinical operations. Population health tools in the EHR enhance the efficiency and effectiveness of interventions thus improving the quality of care at lower cost. Population health methods are effective in ensuring that the right patient receives the right care at the right time. This book provides a clear framework for design implementation and monitoring of innovative population health tools to accelerate measurable improvements in care delivery. Key benefits for readers include conceptual framework team approach and technical insights that result in improved patient care improved performance on quality measures and increased revenue from quality performance incentives and risk-based contracts. This is also a practice guide to the healthcare professionals many roles who are eager to build or improve population health programs with the goal of delivering high quality value-based care. | Applied Population Health Delivering Value-Based Care with Actionable Registries

GBP 56.99
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Quality Function Deployment and Systems Supportability Achieving Key Performance Parameters and Ensuring Functional Alignment

Quality Function Deployment and Systems Supportability Achieving Key Performance Parameters and Ensuring Functional Alignment

This book not only presents the overall development of quality function deployment (QFD) and what it has been used for to date but a new product support orientation by which it can be employed. It is product and service “system” focused and presents how blending the processes and elements of supportability and analysis into a QFD-modeled methodology can achieve optimal cost savings and performance efficiency and effectiveness. In addition a working model is provided that will assist those that elect to use such an approach to current/new product and/or service development. QFD is widely spreading throughout the world because of its outstanding usefulness. It is aimed to fulfill the customer’s expectation of a product or service design. Organizations of all sizes are using it to (1) save product and service design and development time (2) focus on how the product or service might satisfy the customer and (3) improve communication at all levels of an organization during the development process. Based on these three reasons today's traditional QFD can be divided into three branches and analyzed. First QFD can be implemented effectively for developing new products and designs by establishing the linkage between design stages through the manufacturing environment. However research has found that traditional QFD is quite weak in implementing modifications to existing product and service design during its predicted lifecycle. Second most research to this point has been squarely focused on the “voice of the customer” for prioritizing customer needs. While certainly needed the “voice of the system” that is being used to produce the product/service and how they operate during its intended life cycle has been given less attention. Third QFD is often viewed as overly labor-intensive and thus costly and because of its team-based development logic manual in nature by those involved during its development and implementation. Research has shown that life cycle sustainment planning and support for current or proposed products and/or services requires a seamless and balanced life cycle support methodology. To achieve this type of support twelve functional elements have been identified that form the product support infrastructure. A new approach one that views product support as an integrative activity where all twelve product support elements are assessed over the entire product and/or service life cycle is being deployed. With this deployment comes a need to ensure Key Performance Parameters (KPPs) are achieved and functional alignment obtained by balancing supportability element cost and provisioning throughout the entire product and/or service lifecycle not just during the development stage and to view the system as the “customer” and thus listen to the “Voice of the System” when assessing supportability requirements. Quality Function Deployment (QFD) is such a tool. This book contains four sections. Section 1 provides an initial overview of QFD origins and history and highlights some of its use today. It addresses how QFD fits within the organization increasing revenue and reducing cost. It outlines a step-by-step strategy for successfully deploying QFD within the organization. Section 2 examines the evolving product and/or service requirement creating the design solution using QFD assessing supportability characteristics using QFD and performing functional supportability analysis using QFD. Section 3 provides a guide for developing the life cycle supportability solution using QFD methodology on an ongoing basis and managing processes throughout the systems lifecycle. Section 4 addresses using QFD in an imperfect world and will provide insight into how to use QFD beyond the standard “house of quality” concept. | Quality Function Deployment and Systems Supportability Achieving Key Performance Parameters and Ensuring Functional Alignment

GBP 53.99
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Data Integrity in Pharmaceutical and Medical Devices Regulation Operations Best Practices Guide to Electronic Records Compliance

Data Integrity in Pharmaceutical and Medical Devices Regulation Operations Best Practices Guide to Electronic Records Compliance

Data integrity is fundamental in a pharmaceutical and medical devices quality system. This book provides practical information to enable compliance with data integrity while highlighting and efficiently integrating worldwide regulation into the subject. The ideas presented in this book are based on many years’ experience in regulated industries in various computer systems development maintenance and quality functions. In addition to case studies a practical approach will be presented to increase efficiency and to ensure that the design and testing of the data integrity controls are correctly achieved. | Data Integrity in Pharmaceutical and Medical Devices Regulation Operations Best Practices Guide to Electronic Records Compliance

GBP 31.99
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Why Bother? Why and How to Assess Your Continuous-Improvement Culture

Why Bother? Why and How to Assess Your Continuous-Improvement Culture

This book focusses on the importance of creating an internal assessment program to periodically assess the maturity of the organizations transformation journey. It discusses the best approach to designing and implementing an assessment program by answering key questions posed when people resist. The book begins with selecting the positioning of the program not as an audit but as an opportunity to review strengths and opportunities through to selecting senior leader support to design of the program and developing the assessors. More than 10 case studies are documented to show how organizations have approached their assessment programs lessons learned and successes and challenges faced. The book leads the reader through the process of selling the concept and importance of transformation and Lean assessments to embed the desired behaviors within workplace culture. With many case studies the reader is guided to design their own programs and develop their own assessors. This increases the probability of sustainability of the transformation program by focusing on and maturing the behaviors the transformation programs are trying to drive. For example one of the most well-known assessments is the Shingo prize - This book explains the thinking behind the Shingo model and shares examples of assessments that support it. Other examples of assessments are covered such as process maturity quality and business assessments. | Why Bother? Why and How to Assess Your Continuous-Improvement Culture

GBP 31.99
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Building Quality Management Systems Selecting the Right Methods and Tools

Building Quality Management Systems Selecting the Right Methods and Tools

Quality has quickly become one of the most important decision-making factors for consumers. And although organizations invest considerable resources into building the right quality management systems (QMSs) in many instances the adoption of such quality improvement tools are just not enough. Building Quality Management Systems: Selecting the Right Methods and Tools explains exactly what directors practitioners consultants and researchers must do to make better choices in the design implementation and improvement of their QMSs. Based on the authors decades of industrial experience working on business improvement projects for multinationals looking to design or improve their QMSs the book discusses building QMSs based on two important organizational elements: needs and resources. It begins with an overview of QMSs and systems thinking and the impact of QMSs on financial performance. Illustrating the process management approach it reviews the most well-known business and quality improvement models methods and tools that support a major QMS. The authors introduce their own time-tested methodology for designing implementing and enhancing your own QMS. Using their proven method you will learn how to: Implement a strategic quality plan based on your specific needs capabilities cost benefits policies and business strategies Select the right models methods and tools to be adopted as part of your QMS Understand the critical success factors and implementation challenges Evaluate the level of maturity of your QMS and your implementation efforts Highlighting the importance of quality as a way of life this book supplies the understanding you‘ll need to make the right choices in the development and deployment of your QMS. With a clear focus on business performance and process management it provides the basis for creating the quality management culture require | Building Quality Management Systems Selecting the Right Methods and Tools

GBP 180.00
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Ways of Greening Using Plants and Gardens for Healthy Work and Living Surroundings

Ways of Greening Using Plants and Gardens for Healthy Work and Living Surroundings

This book focuses on rethinking working and living spaces and understanding how greening can make them healthier and their occupants happier. It teaches how to see unique ideas for spaces and some of the materials needed to create the designs. Inspired by a study that states that 8% of a space needs to have plants in order to positively affect the air quality of the space this book explores what that minimum would look like in spaces and how it can be done to existing spaces as well as to new site designs greening both interiors and exteriors. Using the mathematical amount of 10% per square foot the illustrations start at that quantity of greening and show how it can look. The sites selected are both public and private sites as well as interior and exterior. As there are more modalities needs and locations where people now work making sure that multiple types of spaces are designed for people’s success is more relevant than ever. This includes designs for more traditional offices open-air offices commercial spaces homes studios and more. Ways of Greening: using Plans and Gardens for Healthy Work and Living Surroundings gives readers a way to not only understand greening but to understand how to see greening applied to their place. The two basic ways to see the spaces selected are existing spaces to which greening design is applied afterward and upcoming spaces in which greening design can be built directly into the space. The first type of retrofitting greening into existing spaces can also be combined with the second type of space (new designs). There are examples of both types throughout the book. Essentially this book addresses ways in which business owners residents developers architects agencies and others can integrate greening to improve the air quality and the quality of life with a green solution. | Ways of Greening Using Plants and Gardens for Healthy Work and Living Surroundings

GBP 42.99
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Strategic Thinking Illustrated Strategy Made Visual Using Systems Thinking

Strategic Thinking Illustrated Strategy Made Visual Using Systems Thinking

This book is about the behaviour of systems. Systems are important for we interact with them all the time and many of the actions we take are influenced by a system – for example the system of performance measures in an organisation influences often very strongly how individuals within that organisation behave. Furthermore sometimes we are involved in the design of systems as is any manager contributing to the definition of what those performance measures might be. That manager will want to ensure that all the proposed performance measures will drive the ‘right’ behaviours rather than (inadvertently) encouraging dysfunctional ‘game playing’ and so anticipating how the performance measurement system will work in practice is a vital part of a wise design process. Some of the systems with which we interact are local such as your organisation’s performance measurement system. Some systems however are distant but nonetheless very real such as the healthcare system the education system the legal system and the climate system. Systems therefore exist on all scales from the local to the global. And all systems are complex some hugely so. That’s why understanding how systems behave can be very helpful. Systems are complex for two main reasons. First the manner in which they behave over time can be very hard to anticipate – and anticipating the future sensibly is of course a key objective of management. Second the ‘entities’ within a system can be connected together in very complex ways so that an intervention ‘here’ can result in an effect ‘there’ perhaps a long time afterward. Sometimes this can be surprising and so we talk of ‘unintended consequences’ – but this is of course a euphemism for ‘because I didn’t understand how this system behaves I had not anticipated that’. Systems thinking the subject matter of this book is the disciplined study of systems and causal loop diagrams – the ‘pictures’ of this ‘picture book’ – are a very insightful way to represent the connectedness of the entities from which any system is composed so taming that system’s complexity. | Strategic Thinking Illustrated Strategy Made Visual Using Systems Thinking

GBP 44.99
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Lean Transformations for Small and Medium Enterprises Lessons Learned from Italian Businesses

Lean Transformations for Small and Medium Enterprises Lessons Learned from Italian Businesses

Lean Transformations for Small and Medium Enterprises: Lessons Learned from Italian Businesses summarizes two decades of research teaching and practice on lean thinking. Based on quantitative analysis of 100 cases of Lean transformations and 20 in-depth case studies of successfully transformed SMEs it explains how to undertake lean transformations that lead to operational and financial performance improvement and uses the Lean Transformation Framework -conceptualized by John Shook at the Lean Enterprise Institute as a practical approach to design and de-risk the transformation process. SMEs leaders wishing to undertake and sustain a lean transformation must: Make a serious and lasting commitment to transform avoiding the temptation to change course of action; Choose accurately the value streams that require improvement as defined by strategy deployment; Build capabilities to sustain the transformation; Lead by example by going to gemba and creating a culture of respect for people that goes beyond the visible devices and artifacts of Lean tools. | Lean Transformations for Small and Medium Enterprises Lessons Learned from Italian Businesses

GBP 170.00
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Turbo Flow Using Plan for Every Part (PFEP) to Turbo Charge Your Supply Chain

Turbo Flow Using Plan for Every Part (PFEP) to Turbo Charge Your Supply Chain

A Plan for Every Part (PFEP) is all about determining the right part at the right time in the quantity needed. Turbo Flow: Using Plan for Every Part (PFEP) to Turbo Charge Your Supply Chain explains how to take this detailed inventory plan from the manufacturing arena and apply it to boost performance and cost efficiencies in your supply chain. It explains how to use PFEP to improve management of your raw materials WIP and finished goods inventories. Tapping into two decades of combined experience at Toyota Motor Manufacturing the authors explains how to use PFEP to determine how much you need to build the proper frequency for deliveries how often you need to pick up from suppliers and how much inventory you require. Presents an overview of PFEP for finished goods Discusses internal route planning and design using PFEP data Details external logistics and synchronization of manufacturing logistics and inventory cycles For those willing to fundamentally change the way they do business this book will light the path to more efficient and profitable supply chain management. | Turbo Flow Using Plan for Every Part (PFEP) to Turbo Charge Your Supply Chain

GBP 170.00
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Integrating Business Management Processes Volume 2: Support and Assurance Processes

Integrating Business Management Processes Volume 2: Support and Assurance Processes

Integrating Business Management Processes: Volume 2: Support and Assurance Processes (978-0-367-48548-1) Shelving Guide: Business & Management The backbone of any organisation is its management system. It must reflect the needs of the organisation and the requirements of its customers. Compliance with legal requirements and ethical environmental practices contributes towards the sustainability of the management system. Whatever the state of maturity of the management this book one of three provides useful guidance to design implement maintain and improve its effectiveness. This volume provides a comprehensive coverage of the key support and assurance processes. Topics include document control communication marketing information systems and technology human resource management training and development customer relations management financial management and measurement and analysis to name a few. This book with its series of examples and procedures shows how organisations can benefit from satisfying customer requirement and the requirements of ISO standards to gain entry into lucrative markets. Titus De Silva is a consultant in management skills development pharmacy practice quality management and food safety and an advisor to the newly established National Medicines Regulatory Authority (NMRA) in Sri Lanka. | Integrating Business Management Processes Volume 2: Support and Assurance Processes

GBP 56.99
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The CAHIMS Review Guide Preparing for Success in Healthcare Information and Management Systems

The CAHIMS Review Guide Preparing for Success in Healthcare Information and Management Systems

HIMSS’ Certified Associate in Healthcare Information and Management Systems (CAHIMS) certification offers a pathway to careers in health information technology (health IT) for associate-level emerging professionals or those who would like to transition to health IT from other industries. The CAHIMS Review Guide 2nd Edition is the ideal resource for those preparing for the CAHIMS certification exam—or looking for a comprehensive health IT 101 guide. Content in this updated and revised CAHIMS review guide reflects the new CAHIMS exam content outline. Content is divided into three topic categories: organizational and technology environments; systems analysis design selection implementation support maintenance testing evaluation privacy and security; and leadership and management support. Each chapter includes learning objectives for tracking progress in understanding and articulating the content. Practice exam questions at the end of the book reinforce key concepts explored throughout the book. This book is a comprehensive and timely introduction to healthcare information and management systems. It’s also an invaluable resource for staying current in all aspects of the industry. In addition to sample exam questions this book includes an overview of the eligibility requirements testing procedures and the CAHIMS examination itself. | The CAHIMS Review Guide Preparing for Success in Healthcare Information and Management Systems

GBP 140.00
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The Basics of Performance Measurement

The Basics of Performance Measurement

You can‘t understand manage or improve what you don‘t measure While every smart executive now knows the truth of those words perhaps more so than anyone it was Jerry Harbour who turned that adage into a science. Originally published in 1997 The Basics of Performance Measurement helped pioneer the science of performance measurement and continues to serve as an industry standard. Yet despite the book‘s continued relevancy Harbour is once again stepping ahead of the curve to fully update his little yellow book. In addition to adding the wisdom of lessons learned over the past decade he adds two new chapters to this second edition. One of these chapters discusses units of measurement. The other introduces ways to better interpret what has been measured and then translate those measurement-related interpretations into actionable knowledge. Harbour provides a six-step method for developing a performance measurement system. He shows how to design performance measurement families and how to build hierarchies tailored to different levels within an organization. He also covers collection and distribution as well as the value of performance measure displays. When you finish this book you will be able to undertake performance measurement with new confidence. You will also come away knowing how to present your findings with an authority that will convince stakeholders of the importance and accuracy of your results.

GBP 170.00
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New Horizons in Standardized Work Techniques for Manufacturing and Business Process Improvement

New Horizons in Standardized Work Techniques for Manufacturing and Business Process Improvement

Enabling management to verify that processes are being performed correctly and in an efficient manner standardized work provides limitless opportunities for process improvements. So much so that it has become a vital component of improvement efforts in Lean enterprise systems. New Horizons in Standardized Work: Techniques for Manufacturing and Business Process Improvement is an all-inclusive guide to applying standardized work principles to virtually any business in any industry. It facilitates a fundamental understanding of standardized work principles and the logic behind their development so readers can successfully extend and adapt them to their own work situation. It also: Supplies an accessible introduction to standardized work from a cyclic perspective Explains how to instill and maintain quality in work processes right from the get go Provides the foundational basis required to apply standardized work concepts to a wide range of work situations Includes several appendices with helpful tips and problem-solving tools In a step-by-step format this book discusses the relationship of the work period and the takt time as well as the importance of the three main worker interface levels in job design. It includes an array of examples that demonstrate how the concepts discussed can be applied across a range of industries including health care construction business processes and food services. | New Horizons in Standardized Work Techniques for Manufacturing and Business Process Improvement

GBP 170.00
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Integrating Business Management Processes Volume 1: Management and Core Processes

Integrating Business Management Processes Volume 1: Management and Core Processes

Integrating Business Management Processes: Management and Core Processes (978-0-367-48549-8 365816) Shelving Guide: Business & Management The backbone of any organisation is its management system. It must reflect the needs of the organisation and the requirements of its customers. Compliance with legal requirements and ethical environmental practices contributes towards the sustainability of the management system. Whatever the state of maturity of the management this book one of three provides useful guidance to design implement maintain and improve its effectiveness. This volume with its series of examples and procedures shows how organizations can benefit from satisfying customer requirements and the requirements of ISO standards to gain entry into lucrative markets. It provides a comprehensive coverage of the key management and core processes. Topics include the impact of management systems on business performance strategic planning risk management good manufacturing practices purchasing production and provision of services new product planning warehousing and logistics sales management and several other topics. This book along with its two companion volumes is a practical guide for real managers designed to help them manage their business more effectively and gain competitive advantage. Titus De Silva is a consultant in management skills development pharmacy practice quality management and food safety and an advisor to the newly established National Medicines Regulatory Authority (NMRA) in Sri Lanka. | Integrating Business Management Processes Volume 1: Management and Core Processes

GBP 56.99
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