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Validating a Best Practice A Tool for Improvement and Benchmarking

Validating a Best Practice A Tool for Improvement and Benchmarking

Sharing Best Practices across industries and functions is an accepted approach to continuous improvement. The Benchmarking trend of the 1990s has evolved with the help of competitive analysis performance excellence awards and other corporate recognition programs into an ongoing documentation of what works. Bob Camp introduced benchmarking against a Best Practice based on his work at Xerox in the 1980s. Case studies abound documenting Best Practice functions and processes. Some case studies use the words “Best Practice” without evidence that the process results or methods are indeed superior. What is missing is a comprehensive model for assessing and writing a Best Practice that provides sufficient information to use as an effective benchmark. This book provides that comprehensive model. Today’s consumers expect products and services to be of high quality reliable and user-friendly. This is the result of years of continuous improvement and innovation by producers. Although many organizations strive for excellent results there is still room for improvement. Unfortunately leaders don’t always have methods and tools to measure or assess that degree of excellence. If leaders could use a tool to discover how good their approaches and methods are and how excellent their achieved results are they could plan further improvements. The goal is to achieve excellent results. The tool described in this book guides leaders to achieve that excellence. | Validating a Best Practice A Tool for Improvement and Benchmarking

GBP 39.99
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Management Engineering A Guide to Best Practices for Industrial Engineering in Health Care

Management Engineering A Guide to Best Practices for Industrial Engineering in Health Care

Increasing costs and higher utilization of resources make the role of process improvement more important than ever in the health care industry. Management Engineering: A Guide to Best Practices for Industrial Engineering in Health Care provides an overview of the practice of industrial engineering (management engineering) in the health care industry. Explaining how to maximize the unique skills of management engineers in a health care setting the book provides guidance on tried and true techniques that can be implemented easily in most organizations. Filled with tools and documents to help readers communicate more effectively it includes many examples and case studies that illustrate the proper application of these tools and techniques. Containing the contributions of accomplished healthcare process engineers and process improvement professionals the book examines Lean Six Sigma and other process improvement methodologies utilized by management engineers. Illustrating the various roles an industrial engineer might take on in health care it provides readers with the practical understanding required to make the most of time-tested performance improvement tools in the health care industry. Suitable for IE students and practicing industrial engineers considering a move into the health care industry or current healthcare industrial engineers wishing to expand their practice the text can be used as a reference to explore individual topics as each of the chapters stands on its own. Also senior healthcare executives will find that the book provides insights into how the practice of management engineering can provide sustainable improvements in their organizations. To get a good overview of how your organization can best benefit from the efforts of industrial engineers this book is a must-read. | Management Engineering A Guide to Best Practices for Industrial Engineering in Health Care

GBP 175.00
1

The Definitive Guide to Emergency Department Operational Improvement Employing Lean Principles with Current ED Best Practices to Create the

The Definitive Guide to Emergency Department Operational Improvement Employing Lean Principles with Current ED Best Practices to Create the

This revised and updated book explores the academics behind managing the complex service environment that is the Emergency Department (ED) by combining applied management science and practical experiences to create a model of how to improve operations. This book offers a presentation of Lean tools used in the ED along with basic and advanced flow principles. It then shows how these concepts are applied and why they work supported by case studies in which Lean principles were used to transform an underperforming ED into a world-class operation. After reviewing best practices the authors explain how to achieve excellence by discussing the elements of creating a culture of change. | The Definitive Guide to Emergency Department Operational Improvement Employing Lean Principles with Current ED Best Practices to Create the

GBP 68.99
1

Practical Customer Success Management A Best Practice Framework for Rapid Generation of Customer Success

Practical Customer Success Management A Best Practice Framework for Rapid Generation of Customer Success

Practical Customer Success Management is a complete handbook for CSMs written by a customer success expert who has coached and trained many hundreds of customer success managers across the globe. The book is aimed at increasing both productivity and consistency of quality of output for customer success managers of all levels from relative newcomers through to seasoned professionals. The book is highly practical in nature and is packed full of good humored but very direct advice and assistance for dealing with exactly the types of real world situations CSMs face every day. Practical Customer Success Management provides a simple-to-follow best practice framework that explains what the core customer success management steps are at each stage of the customer journey to business outcome success and in what circumstances to apply those steps. It describes and explains which situations each step applies to and provides recommendations for activities or tasks that the CSM can perform to complete each step together with detailed explanations and step-by-step guidance for successfully completing each activity or task. Included in this book is an entire suite of tools and templates that enable rapid completion of each task and ensure consistency of approach both across multiple customer engagements and by multiple CSMs within a team. Each tool’s use is clearly explained within the book and CSMs are able to adapt and customize the tools to suit their own specific needs as they see fit. | Practical Customer Success Management A Best Practice Framework for Rapid Generation of Customer Success

GBP 31.99
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Data Integrity in Pharmaceutical and Medical Devices Regulation Operations Best Practices Guide to Electronic Records Compliance

Data Integrity in Pharmaceutical and Medical Devices Regulation Operations Best Practices Guide to Electronic Records Compliance

Data integrity is fundamental in a pharmaceutical and medical devices quality system. This book provides practical information to enable compliance with data integrity while highlighting and efficiently integrating worldwide regulation into the subject. The ideas presented in this book are based on many years’ experience in regulated industries in various computer systems development maintenance and quality functions. In addition to case studies a practical approach will be presented to increase efficiency and to ensure that the design and testing of the data integrity controls are correctly achieved. | Data Integrity in Pharmaceutical and Medical Devices Regulation Operations Best Practices Guide to Electronic Records Compliance

GBP 31.99
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Planned Change Why Kurt Lewin's Social Science is Still Best Practice for Business Results Change Management and Human Progress

Planned Change Why Kurt Lewin's Social Science is Still Best Practice for Business Results Change Management and Human Progress

Gil Crosby has accomplished what most of us in the world of applied behavioral science in general and OD and T-Group training in particular have not—making the theoretical father of our work accessible. Thus this book is a gift and with it we can understand more deeply and teach others more accurately what Lewin actually stated and meant. Moreover the book is reader-friendly visually appealing and humorous rather than academically boring. Thank you Gil! Dr. W. Warner Burke E. L. Thorndike Professor of Psychology and Education Teachers College Columbia University Kurt Lewin (1890-1947) was a visionary psychologist and social scientist who used rigorous research methods to establish an approach to planned change that is both practical and reliable. He mentored and inspired most of the early professionals who came to identify themselves as practitioners of organization development (OD). He also fostered the emergence of the experiential learning method known as the T-group which uniquely structures group dynamics into a laboratory for dramatic individual and team development. In the early days most OD professionals learned much about themselves and about group dynamics through T-group experiences. Lewin’s methods though little known yield consistent business results such as increased performance and improved morale. His approaches have the rare impact of not just changing behavior but changing the beliefs that underlie behavior. Sadly most OD professionals today— business and organizational leaders community organizers and people in general—have never read any of Lewin’s actual writing beyond a quote or two. Indeed some in the OD profession have rejected or distanced themselves from what they think Lewin taught even though they and many others seem to know very little about his methods or history. Because Lewin was a prolific writer one of the author’s main goals is to organize his immense body of published work so that readers can easily explore the source material and form their own opinions. Essentially this book is aimed at introducing Lewin in a new way both simplified yet substantial enough to guide anyone who is trying to plan change whether at the individual group/team organizational or societal levels. Lewin was not trying to create methods for OD professionals alone (or for social scientists as he regarded himself). In his interventions he taught those how to do their own version of planned change. He believed social science might be the light that helps create a brighter future for humanity. This text transfers this knowledge to a broad audience so that each reader can more successfully implement organizational and social change. | Planned Change Why Kurt Lewin's Social Science is Still Best Practice for Business Results Change Management and Human Progress

GBP 28.99
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The Unstoppable Sales Team Elevate Your Team’s Performance Win More Business and Attract Top Performers

The Unstoppable Sales Team Elevate Your Team’s Performance Win More Business and Attract Top Performers

Why are companies like Salesforce Whirlpool and Cintas repeatedly recognized for their top sales performance? What are they doing that sets them apart from their competition allowing them to increase sales revenue year over year? It’s not a result of their ability to master online sales funnels or introduce software that automates their sales process. Instead these companies dominate in their markets because they continually elevate their sales team’s performance to the level of being unstoppable. This book is written for sales executives sales leaders and sales managers. If you lead a sales team and want to accelerate their performance without being forced to invest in new technology hire more employees or completely restructure your existing sales team then this book is for you. The Unstoppable Sales Team contains the lessons learned best practices and observations applied through the author’s work with sales teams globally. Building on his popular book The Unstoppable Sales Machine the author shares the best strategies for building a high-performing sales team that outsells and outperforms their competition. | The Unstoppable Sales Team Elevate Your Team’s Performance Win More Business and Attract Top Performers

GBP 23.99
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Managing Millennials The Ultimate Handbook for Productivity Profitability and Professionalism

Managing Millennials The Ultimate Handbook for Productivity Profitability and Professionalism

The Millennial workforce has different goals and objectives than previous generations and possesses a unique perspective that is unlike any other employee group. Nevertheless instead of incorporating a management style that is conducive to getting the best out of Millennials business leaders incorrectly attempt to manage this subset of the workforce the same way they manage employees from previous generations. This must change! Archaic methods of management do not deliver success with a new breed of employee. Instead the outdated model leaves Millennials uninspired and lacking the desire to produce results. To get the best out of Millennials it is imperative for leaders to modify their current management style. With over 55 million Millennials working in the United States the largest demographic in the workplace it is critical that they are managed effectively if companies are going to succeed. Managing Millennials: The Ultimate Handbook for Productivity Profitability and Professionalism delivers a profound understanding of what motivates Millennials generates increased awareness of the different ideologies and preferences each generation in the workplace values and most importantly provides specific actions you can use to understand and motivate Millennials and transform your organization. | Managing Millennials The Ultimate Handbook for Productivity Profitability and Professionalism

GBP 24.99
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OEE for Operators Overall Equipment Effectiveness

OEE for Operators Overall Equipment Effectiveness

Overall Equipment Effectiveness (OEE) is a crucial measure in TPM that reports on how well equipment is running. It factors three elements -the time the machine is actually running the quantity of products the machine is turning out and the quantity of good output – into a single combined score. Directly addressing those who are best positioned to track and improve the effectiveness of equipment OEE for Operatorsdefines basic concepts and then provides a systematic explanation of how OEE should be applied to maximize a piece of equipment’s productivity and recognize when its efficiency is being compromised. Features | OEE for Operators Overall Equipment Effectiveness

GBP 175.00
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Lean Six Sigma International Standards and Global Guidelines Second Edition

Lean Six Sigma International Standards and Global Guidelines Second Edition

A hybrid methodology Lean Six Sigma (LSS) is designed to accommodate global challenges and constraints by capitalizing on Six Sigma and Lean Thinking. LSS incorporates best practices from programs such as the International Organization for Standardization (ISO) Capability Maturity Model and Total Quality Management. International Lean Six Sigma practitioners must understand the dynamics of LSS along with its cultural aspects and regulations. Lean Six Sigma: International Standards and Global Guidelines Second Edition provides this understanding. The book assumes that the overall goal of operational excellence is to ensure that organizational tasks and activities are being performed to the best of their process capabilities. It defines continuous improvement as activities that support and empower environments to make flexible decisions that lead to ongoing improvement and effectiveness. Coverage includes: New global LSS standards International implementation of process improvement programs New international LSS applications International Lean Six Sigma areas of competency The book defines many of the terms popularized by process improvement programs such as center of excellence and business transformation. It documents these practices and explains how to perform future activities in accordance with the recorded practices. Exploring international approaches to Lean Six Sigma it details the new ISO Standard for Six Sigma and also addresses the role of project management in LSS. Illustrating the synergies between Lean and Six Sigma and how they partner with other process improvement programs and initiatives this book is an ideal study guide for those preparing to take the LSS Black Belt certification exam. | Lean Six Sigma International Standards and Global Guidelines Second Edition

GBP 180.00
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Lean Daily Management for Healthcare Field Book

Lean Daily Management for Healthcare Field Book

This book gives healthcare leaders a practical guide to implementing the 4 key components of lean daily management system - 1. LDM boards; 2. Leadership rounds 3. Leader daily disciplines and 4. Lean projects. Although lean is not new to healthcare effective LDM is just now taking hold with the best lean healthcare organizations in the U. S. and Canada. Leaders are realizing that sustaining their lean projects over time has proven to be a challenge without first addressing the organizations management system/model. LDM gives leaders a straightforward approach to do just that as well as improve their ability to spread and deploy lean to other areas of the organization and tie back to strategy. | Lean Daily Management for Healthcare Field Book

GBP 175.00
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Preparing for Continuous Quality Improvement for Healthcare Sustainability through Functional Tree Structures

Preparing for Continuous Quality Improvement for Healthcare Sustainability through Functional Tree Structures

This book provides a set of detailed instructions to help you construct your departmental divisional or organizational functional tree structure (FTS) and work towards world-class service. Preparing for Continuous Quality Improvement for Healthcare: Sustainability through Functional Tree Structures outlines a method that will enable your organization to set a stable base for future improvements that are sustainable and create breakthrough improvements in service quality and costs. More importantly the FTS method outlined in the book will provide you with the tools to build processes tailored to your customers specifications and standards. It will enable you to improve your department division and entire organization and edge ahead of your competition. The book explains why organizations steeped in process improvement need to re-evaluate and re-establish their procedures especially if initial outcomes have not met expectations. Illustrating key concepts with examples case studies and flow charts it provides you with a clear understanding of organizational functional structure and how to document current organizational and departmental functional tree structures. Describing how to identify a department's functional deficits shortcomings and waste it explains how to select the best course of action for your organization. After reading this book you will be able to create a pictorial representation of your organization's current functional structure and select the best course of action for achieving sustainable advancements in service quality and costs. The book will help to convert your managers from a people-management mentality to one of process management transforming leaders to educators and not guards. | Preparing for Continuous Quality Improvement for Healthcare Sustainability through Functional Tree Structures

GBP 170.00
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Agile Portfolio Management A Guide to the Methodology and Its Successful Implementation “Knowledge That Sets You Apart”

Agile Portfolio Management A Guide to the Methodology and Its Successful Implementation “Knowledge That Sets You Apart”

Agile Portfolio Management deals with how an organization identifies prioritizes organizes and manages different products. This is done in a streamlined way in order to optimize the development of value in a manner that’s sustainable in the long run. It ensures that a company provides their clients with the best value for their investment. A good portfolio manager understands and follows the agile principles while also considering the various factors needed to successfully manage numerous teams and projects. The project management offices of many organizations are faced with the reality of more and more agile deliverables as part of agile transformations; however they lack the knowledge to perform these tasks. Researchers and practitioners have a good understanding of project program and portfolio management from a plan-based perspective. They have common standards from Axelos PMI and others so they know the best practices. The understanding of agile on a team level is fairly mature and the knowledge of more agile teams (scaling) is increasing. However the knowledge of agile portfolio management is still limited. The aim of this book is to give the reader an understanding of management of a portfolio of agile deliverables what the options are (theory) what we know (research) and what others are doing (practice). Many organizations in banking or insurance to name a few are in the middle of major agile transformations with limited knowledge of the practice. In this book the author collects and analyzes common practices in various industries. He provides both theory and through case studies the practical aspects of agile portfolio management. | Agile Portfolio Management A Guide to the Methodology and Its Successful Implementation “Knowledge That Sets You Apart”

GBP 38.99
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Courageous Leadership The Missing Link to Creating a Lean Culture of Excellence

Courageous Leadership The Missing Link to Creating a Lean Culture of Excellence

Courageous Leadership: The Missing Link to Creating a Lean Culture of Excellence is one of the firsts of its kind to wade through the confusion among leaders on selecting the type of change approach that will get the best results in their organization. It educates the senior executive leaders and organizational excellence practitioners on the different characteristics of change and answers why the approach to incremental and transitional change cannot deliver the results expected from a transformational change. The author shares his experiences from leading several small and large scale organization transformations in multiple industries across different countries on how to establish a robust foundation for an excellence journey and integrate strategy into daily operations. This book elaborates on the types of courage and what it means to be a courageous leader while leading change in difficult situations and what leaders do differently for putting the organization on a path to excellence and culture transformation. This book shares an innovative design a methodology and an approach that combines best practices and principles from Malcolm Baldrige Shingo Lean Six Sigma Balanced Scorecard accreditation change management patient and family-centered care the Competing Values Framework the LEADS framework and the project management body of knowledge. The implementation of this model at a hospital in Canada propelled the organization further ahead on their transformational journey compared to other organizations that started much earlier. Sensei in Japanese means Teacher and Gyaan in Sanskrit means Knowledge. Brief sections on ‘Sensei Gyaan’ have been interspersed throughout the book to provide valuable tips to the readers based on author’s experiential learnings over the past two decades. This book serves as a practical guide for senior executive leaders and organizational excellence practitioners who wish to embark or are in various stages of their organizational excellence and culture transformation journey. Readers will be guided through 26 elements necessary for establishing a robust foundation and an additional set of 22 Management System elements required to create and sustain a culture of quality across the organization. For leaders in healthcare the book provides a framework guiding principles and associated practices that support the implementation of the 4 core concepts of patient and family centered care namely dignity and respect information sharing participation and collaboration. Included in the book are several examples with creative visuals ready-to-use templates and standard works models guiding principles and strategies based on best practices to assist leaders in their organization excellence journey. | Courageous Leadership The Missing Link to Creating a Lean Culture of Excellence

GBP 35.99
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A Leadership Journey in Health Care Virginia Mason's Story

A Leadership Journey in Health Care Virginia Mason's Story

Since adapting the principles of the Toyota Production System to health care in 2002 Virginia Mason Health System has made enormous leaps forward in quality safety patient experience of care and affordability. It has achieved world-class levels of patient satisfaction and has been honored as one of the safest hospitals in the country. A Leadership Journey in Health Care: Virginia Mason's Story supplies an inside look at process improvement from the world leader in applying Lean methods to health care. It presents key lessons learned as well as the best practices developed at Virginia Mason during its 12-year process improvement journey. Just as important Virginia Mason’s culture of leadership at all levels sets it apart from others in the health care universe. Describing why it’s critical for leadership to be actively involved in any process improvement initiative the book illustrates exactly what leadership looks like at all levels within Virginia Mason. In the book bestselling author Charles Kenney introduces breakthrough new work at Virginia Mason that most health care audiences have yet to read about. He details the reasons why governance has played such a big role in Virginia Mason’s success and discusses a game-changing initiative concerning respect for people. After reading this book you will better understand the active leadership style that has propelled Virginia Mason’s success. By following the best practices and lessons learned you will be prepared to teach coach and encourage your team to achieve streamlined and standardized work sustained improvements and increased patient satisfaction. Foreword by Carolyn Corvi Virginia Mason Health System/Virginia Mason Medical Center Boards of Directors; Retired Vice President and General Manager Boeing Commercial Airplanes | A Leadership Journey in Health Care Virginia Mason's Story

GBP 31.99
1

Lean Six Sigma International Standards and Global Guidelines

Lean Six Sigma International Standards and Global Guidelines

A hybrid methodology Lean Six Sigma (LSS) is designed to accommodate global challenges and constraints by capitalizing on Six Sigma and Lean Thinking. LSS incorporates best practices from programs such as the International Organization for Standardization (ISO) Capability Maturity Model and Total Quality Management. International LSS practitioners must understand the dynamics of LSS along with its cultural aspects and regulations. Lean Six Sigma: International Standards and Global Guidelines provides this understanding. This book assumes that the overall goal of operational excellence is to ensure that organizational tasks and activities are being performed to the best of their process capabilities. It defines continuous improvement as activities that support and empower environments to make flexible decisions that lead to ongoing improvement and effectiveness. Coverage includes: New global LSS standards International implementation of process improvement programs New international LSS applications International LSS areas of competency This book defines many of the terms popularized by process improvement programs such as center of excellence and business transformation. It documents these practices and explains how to perform future activities in accordance with the recorded practices. Exploring international approaches to LSS it details the new ISO Standard for Six Sigma and also addresses the role of project management in LSS. Illustrating the synergies between Lean and Six Sigma and how they partner with other process improvement programs and initiatives this book is an ideal study guide for those preparing to take the LSS Black Belt certification exam. This third edition covers important updates such as: How innovation is being integrated The way in which Lean leadership is now being accomplished globally Newer case studies with specific attention to how Lean and Six Sigma are being monitored in healthcare and government Highlighting updated successes and the consideration of diversity and equity issues as they relate to LSS | Lean Six Sigma International Standards and Global Guidelines

GBP 38.99
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An Introduction to Nursing Informatics Evolution and Innovation 2nd Edition Evolution and Innovation

An Introduction to Nursing Informatics Evolution and Innovation 2nd Edition Evolution and Innovation

Nursing informatics (NI) is the specialty that integrates nursing science with information management and analytical sciences to identify define manage and communicate data information knowledge and wisdom in nursing practice. Nursing Informatics supports nurses consumers patients the interprofessional healthcare team and other stakeholders in a wide variety of roles and settings to achieve desired outcomes. This is accomplished through the use of information structures information processes and information technology. An Introduction to Nursing Informatics Evolution and Innovation 2nd Edition is the ideal gateway to all the professional possibilities this continuously evolving discipline has to offer. Describing the evolution of nursing informatics from its origins to current practice in today’s complex diverse healthcare environment this book offers the next generation of nurse informaticists an understanding of the discipline best practices and its scope of influence in healthcare. The book also explores Nursing Informatics as it is evolving into the future including technology creation and implementation and the development of influential policies and best practices. Special features include descriptions of the ‘a day in the life’ from informatics nurses in multiple roles and fields of influence including academia research clinical settings the executive suite consulting and government as well as an Appendix featuring case profiles. This new edition updates the content to better align with the current state of nursing informatics and expand on additional roles. New to this edition is a chapter providing tips and advice for those trying to find their first nursing informatics job or are changing their careers. Another new chapter covers healthcare analytics and how it fits into the nursing informatics role. An Introduction to Nursing Informatics Evolution and Innovation 2nd Edition is the ideal resource for nursing students and as a reference guide and pint of inspiration for nurses currently in the field. | An Introduction to Nursing Informatics Evolution and Innovation 2nd Edition Evolution and Innovation

GBP 48.99
1

Proactive Risk Management Controlling Uncertainty in Product Development

Proactive Risk Management Controlling Uncertainty in Product Development

Listed as one of the 30 Best Business Books of 2002 by Executive Book Summaries Proactive Risk Management's unique approach provides a model of risk that is scalable to any size project or program and easily deployable into any product development or project management life cycle. It offers methods for identifying drivers (causes) of risks so you can manage root causes rather than the symptoms of risks. Providing you with an appropriate quantification of the key factors of a risk allows you to prioritize those risks without introducing errors that render the numbers meaningless. This book stands apart from much of the literature on project risk management in its practical easy-to-use fact-based approach to managing all of the risks associated with a project. The depth of actual how-to information and techniques provided here is not available anywhere else. | Proactive Risk Management Controlling Uncertainty in Product Development

GBP 180.00
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Organization Development Interventions Executing Effective Organizational Change

Organization Development Interventions Executing Effective Organizational Change

To effectively adapt and thrive in today’s business world organizations need to implement effective organizational development (OD) interventions to improve performance and effectiveness at the individual group and organizational levels. OD interventions involve people trust support shared power conflict resolution and stakeholders’ participation just to name a few. OD interventions usually have broader scope and can affect the whole organization. OD practitioners or change agents must have a solid understanding of different OD interventions to select the most appropriate one to fulfill the client’s needs. There is limited precise information or research about how to design OD interventions or how they can be expected to interact with organizational conditions to achieve specific results. This book offers OD practitioners and change agents a step-by-step approach to implementing OD interventions and includes example cases practical tools and guidelines for different OD interventions. It is noteworthy that roughly 65% of organizational change projects fail. One reason for the failure is that the changes are not effectively implemented and this book focuses on how to successfully implement organizational changes. Designed for use by OD practitioners management and human resources professionals this book provides readers with OD basic principles practices and skills by featuring illustrative case studies and useful tools. This book shows how OD professionals can actually get work done and what the step-by-step OD effort should be. This book looks at how to choose and implement a range of interventions at different levels. Unlike other books currently available on the market this book goes beyond individual group and organizational levels of OD interventions and addresses broader OD intervention efforts at industry and community levels too. Essentially this book provides a practical guide for OD interventions. Each chapter provides practical information about general OD interventions supplies best practice examples and case studies summarizes the results of best practices provides at least one case scenario and offers at least one relevant tool for practitioners. | Organization Development Interventions Executing Effective Organizational Change

GBP 38.99
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Government Deals are Funded Not Sold How to Incorporate Lobbying into Your Federal Sales Strategy

Government Deals are Funded Not Sold How to Incorporate Lobbying into Your Federal Sales Strategy

As identified by Bloomberg Government the best-performing federal contractors all lobby Congress. We might guess that intuitively. The common perception of Washington DC as an insider's game persists and it makes sense that the winners lobby. However focusing only on best-performing contractors limits the view of what unfolds through congressional lobbying or more importantly could unfold for even more companies—if they only recognized that they also have access to Congress. The tools of congressional influence are available to every company yet the overwhelming majority of federal contractors eschew the opportunity to lobby Congress. Sadly it’s not just that companies often don’t know how. It’s worse; they don’t know why lobbying Congress can be helpful. Defense represents the most significant portion of the federal budget annually reviewed and approved by Congress. As such it's a valuable case study to understand what may contribute to a concentration of winners that garner federal contracts. Any company can learn by understanding more about lobbying in the defense industry. The inability or unwillingness to integrate lobbying into a sales strategy stems from hubris ignorance and lack of imagination. Thinking I've got this and relying on their wits and narrow networks too many defense executives struggle to gain real traction and consistently win large contracts. The result? The biggest winners aggregate at the top of the defense industrial base pyramid while the hundreds of thousands of others are left to wonder what just happened and why it’s so hard. This book focuses on those who do not lobby. It’s almost too easy to conclude the system is unfair unlikely to change and populated by well-connected insiders who move through the revolving door. Digging a little deeper this book reveals that the real challenge to more democratized access to Congress is within our reach—if we could only see it! | Government Deals are Funded Not Sold How to Incorporate Lobbying into Your Federal Sales Strategy

GBP 25.99
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Leading with Compassion How to Make Leadership Authentic by Managing with Integrity

Leading with Compassion How to Make Leadership Authentic by Managing with Integrity

Business schools teach the transactional tools one needs to work in business. They teach various strategic planning and decision-making models such as SPACE or SWOT or decision trees or weighted grids. They teach about the various functions of an organization financial ratios and breakeven analyses. And they may even have a class on business ethics. But those tools are more about knowing where the business-case boundaries are as a risk prevention measure and do not help one to think about how they should comport themselves as a leader. This book is about helping you to become your best self and helping those around you to achieve their best. Inherently it’s about authenticity integrity and empathy and how these simple traits can lead to high performance. The book explores ways to make our leadership more authentic and to lead with integrity. It discusses how to mentor employees and how this can lead to higher-performing teams and more successful organizations. The book is organized around four major constructs. The first is about personal leadership. It starts with honesty and integrity. That provides the basis for an empathetic leadership style. This is one that helps to engage followers and brings them along because they want to come along for the journey rather than feeling forced. That is the nature of the second construct: building and maintaining high-performing teams. This is then the basis for building a trusting culture. Change is all around us and that can be exhausting. Building a culture of trust is the first step toward building an agile organizational culture. That is the third construct. Finally the last is a message of simple optimism. There are many challenges facing society today but with thoughtful engaging leaders there is hope that we can collectively rise to the challenge. | Leading with Compassion How to Make Leadership Authentic by Managing with Integrity

GBP 27.99
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Lean Transportation Management Using Logistics as a Strategic Differentiator

Lean Transportation Management Using Logistics as a Strategic Differentiator

This book provides an overview of the key transportation management processes from a shipper’s perspective. It enables managers to gain quick insight in the added value of transportation as a strategic differentiator its key drivers and guidelines on how to use them in an effective and efficient decision-making process. It explains how to identify and eliminate waste using basic Lean tools and proven concepts. The reader is guided on how to start implementing the Lean methodology and best practices in the industry to realize significant savings. Companies such as Adidas and Amazon are using transportation to increase sales by delivering purchased products faster than the competition. These companies do not treat transportation as a cost center. They are not focusing on reducing transportation spending. They allow customers to buy any product that is available in any store or warehouse and have it delivered to their homes. By delivering faster than the competition they increase sales. At the same time they lower their total supply chain costs as faster deliveries lead to fewer returns. Reduction of returns means higher sales and lower transportation costs for returns. The result is higher profits while creating more value for the customer. Transportation is moving from a cost center towards a profit center. The traditional logistics service providers are perceived to not innovate fast enough. Top management must understand the transportation management basics and use it in their strategic decision-making. They should be involved in discussions on how to organize the transport management function in the best way and how to use it as a service differentiator. Transportation is more than the efficient movement of supplies sub-assemblies and final products. In addition it is more than the key performance indicators on the business-balanced scorecard. Transportation management professionals fail to catch top management’s attention due to the use of technical language. It is more difficult to understand transportation key performance indicators such as loading degree net and gross pick-up and delivery reliability. It is easier to get top management attention when talking about lost sales due to stock-outs lost tenders due to long delivery times high inventory holding and scrap costs. | Lean Transportation Management Using Logistics as a Strategic Differentiator

GBP 31.99
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Continuous Improvement in Higher Education How to Begin Your Institution’s Lean Journey

Continuous Improvement in Higher Education How to Begin Your Institution’s Lean Journey

Is your college or university struggling with how to adapt to budget cuts changing student needs technology or regulatory changes? Do you have a program or staff assigned to help coordinate change efforts? Are you ready to become more proactive in how you react to the changes that affect your institution? Structured continuous process-improvement programs have benefitted manufacturing companies for decades but what works in manufacturing does not work the same way in education! This book written by a higher education Lean practitioner using real examples from higher education shows you how to create a continuous-improvement program specifically for higher education It walks you through the key steps for building your first-year continuous-improvement plan. It provides templates checklists and best practices to assist in your planning process. Whether you are a Lean novice or a current Lean/continuous-improvement practitioner this book will add tools to your tool kit and lay the groundwork for successful change initiatives. | Continuous Improvement in Higher Education How to Begin Your Institution’s Lean Journey

GBP 31.99
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Basic Statistical Techniques for Medical and Other Professionals A Course in Statistics to Assist in Interpreting Numerical Data

Basic Statistical Techniques for Medical and Other Professionals A Course in Statistics to Assist in Interpreting Numerical Data

We are bombarded with statistical data each and every day and healthcare professionals are no exception. All sectors of healthcare rely on data provided by insurance companies consultants research firms and government to help them make a host of decisions regarding the delivery of medical services. But while these health professionals rely on data do they really make the best use of the information? Not if they fail to understand whether the assumptions behind the formulas generating the numbers make sense. Not if they don’t understand that the world of healthcare is flooded with inaccurate misleading and even dangerous statistics. The purpose of this book is to provide members of medical and other professions including scientists and engineers with a basic understanding of statistics and probability together with an explanation and worked examples of the techniques. It does not seek to confuse the reader with in-depth mathematics but provides basic methods for interpreting data and making inferences. The worked examples are medically based but the principles apply to the analysis of any numerical data. | Basic Statistical Techniques for Medical and Other Professionals A Course in Statistics to Assist in Interpreting Numerical Data

GBP 31.99
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