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How to Win at CRM Strategy Implementation Management

How to Win at CRM Strategy Implementation Management

This book provides clarity and guidance on effective strategy implementation and management of CRM. It explores both the conceptual and cultural context of CRM initiatives along with the particulars of CRM system implementation and management. In order to provide this clarity it surveyed the existing academic publications surrounding CRM sales force automation and related topics within information systems literature. The book supplements this research with insights from CRM experts to provide a robust picture of the CRM landscape and how to improve it no matter what role you play within your organization. This book is for everyone who wants to achieve CRM success. | How to Win at CRM Strategy Implementation Management

GBP 42.99
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Securing the Cloud Security Strategies for the Ubiquitous Data Center

Securing the Cloud Security Strategies for the Ubiquitous Data Center

This book provides solutions for securing important data stored in something as nebulous sounding as a cloud. A primer on the concepts behind security and the cloud it explains where and how to store data and what should be avoided at all costs. It presents the views and insight of the leading experts on the state of cloud computing security and its future. It also provides no-nonsense info on cloud security technologies and models. Securing the Cloud: Security Strategies for the Ubiquitous Data Center takes the position that cloud security is an extension of recognized established security principles into cloud-based deployments. It explores how those principles can be put into practice to protect cloud-based infrastructure and data traditional infrastructure and hybrid architectures combining cloud and on-premises infrastructure. Cloud computing is evolving so rapidly that regulations and technology have not necessarily been able to keep pace. IT professionals are frequently left to force fit pre-existing solutions onto new infrastructure and architectures for which they may be very poor fits. This book looks at how those square peg/round hole solutions are implemented and explains ways in which the pegs the holes or both may be adjusted for a more perfect fit. | Securing the Cloud Security Strategies for the Ubiquitous Data Center

GBP 42.99
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The Complete Guide for CISA Examination Preparation

The Complete Guide for CISA Examination Preparation

The Complete Guide for CISA Examination Preparation delivers complete coverage of every topic on the latest release of the Certified Information Systems Auditor (CISA) exam. The author is an IT security and auditing expert and the book covers all five exam domains. This effective self-study system features chapter learning objectives in-depth explanations of each topic and accurate practice questions. Each chapter includes exam tips that highlight key exam information hands-on exercises a summary that serves as a quick review and end-of-chapter questions that simulate those on the actual exam. Designed to help candidates pass the CISA exam easily it also serves as an ideal on-the-job reference. Richard E. Cascarino MBA CIA CISM CFE CRMA is well known in international auditing. Richard is a principal of Richard Cascarino & Associates. He has over 31 years’ experience in audit training and consulting. He is a regular speaker at national and international conferences and has presented courses throughout Africa Europe the Middle East and the USA. Richard is a Past President of the Institute of Internal Auditors in South Africa was the founding Regional Director of the Southern African Region of the IIA-Inc. and is a member of ISACA and the Association of Certified Fraud Examiners where he is a member of the Board of Regents for Higher Education. Richard was Chairman of the Audit Committee of Gauteng cluster 2 (Premier's office Shared Services and Health) in Johannesburg and is currently the Chairman of the Audit and Risk Committee of the Department of Public Enterprises in South Africa. Richard is also a visiting Lecturer at the University of the Witwatersrand author of the book Internal Auditing: An Integrated Approach now in its third edition. This book is extensively used as a university textbook worldwide. In addition he is the author of the Auditor's Guide to IT Auditing Second Edition and the book Corporate Fraud and Internal Control: A Framework for Prevention. He is also a contributor to all four editions of QFINANCE the Ultimate Resource.

GBP 36.99
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Borderless Leadership Global Skills for Personal and Business Success

Borderless Leadership Global Skills for Personal and Business Success

Borderless Leadership is a must read for anyone involved in international business. It enables beginners to avoid common pitfalls and seasoned executives will recognize many of their own mistakes and benefit from the frameworks Dr. Kraljevic provides. — Professor Sibrandes Poppema President University of Groningen NetherlandsI just cannot stop recommending this book to ever so many people—my academic colleagues industry colleagues friends in the government former students students young CEOs of start-ups that I mentor and my media friends. The book is very special deep with several gems of ideas told in absorbing narrative; neither a text book nor a cook book but a candid sincere and extremely effective set of real world lessons for so many global citizens. Dr. Kraljevic uses personal examples from across continents in diverse industry settings. All I can say is this: Go grab the book on a Thursday night and you will have a wonderful weekend reading this amazing book. — Professor S. Sadagopan Director International Institute of Information Technology of Bangalore India Everything I know about international markets I owe it to Zlática. — Sue Payne Former ExxonMobil Area Manager U. S. & Mexico As the global village rapidly expands understanding borderless leadership becomes a prerequisite for international success in this 21st century. Kraljevic brings her vast and unique worldly experiences to open your mind with practical treasures thoughtful how-to models and conceptual insights. Find out about the human fractal on your journey to becoming a borderless leader. — Lane Sloan Former President Shell Chemical Company USA Studies consistently show that international partnerships between organizations fail to generate expected results at a significant cost. The leading cause behind this failure is lack of trust among people at all levels within organizations. Borderless Leadership explores the disparity that exists between the ways that the West and other cultures conduct business. The book’s premise is that if one cannot control the events or circumstances one must learn how to control reactions to new environments. Using real-life examples the book illustrates how to build trust and rapport with business partners across borders and establish relationships that help businesses grow. The book is about achieving success with and through total strangers as you progress from awareness to understanding and from understanding to acquiring internalizing and applying new knowledge so you bring your approach to life up to date. Only then can you transform obstacles into unsuspected opportunities that will have a positive impact on your personal and business success. | Borderless Leadership Global Skills for Personal and Business Success

GBP 42.99
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