Productivity and service quality - Jaime Echegaray

Objective: To determine how service quality influences productivity in the company Importaciones y Exportaciones Felles E.I.R.L. in the district of Santa María, 2021.Methods: The study population was 25 workers of the company Importaciones y Exportaciones Felles E.I.R.L. The Likert scale questionnaire was used as a measurement instrument. The following dimensions were considered: Responsiveness, Empathy, Reliability, Efficiency, Effectiveness, Effectiveness for both variables. The reliability of..