Walking the Design for Six SIGMA Bridge with Your Customer - Carl Cordy

Besides providing a technical overview of design for Six Sigma, this is a text that goes the extra step beyond in presenting real-life examples of structured tool use to satisfy the needs of the customer. The discussion covers the background behind the tools used and real-life examples of their use. The general theme of this text is to know what the customer wants out of a product or service and to keep these in mind throughout the project life cycle through implementation.Topics are arranged in..