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Integrating Total Quality Management in a Library Setting - Susan Jurow - Bog - Taylor & Francis Inc - Plusbog.dk

Integrating Total Quality Management in a Library Setting - Susan Jurow - Bog - Taylor & Francis Inc - Plusbog.dk

Improve the delivery of library services by implementing total quality management (TQM), a system of continuous improvement employing participative management and centered on the needs of customers. Although TQM was originally designed for and successfully applied in business and manufacturing settings, this groundbreaking volume introduces strategies for translating TQM principles from the profit-based manufacturing sector to the library setting. Integrating Total Quality Management in a Library Setting shows librarians how to improve library services by implementing strategies such as employee involvement and training, problem-solving teams, statistical methods, long-term goals and thinking, and an overall recognition that the system (not the staff) is responsible for most inefficiencies. Total Quality Management in a Library Setting describes the principles of TQM, its origins, and the potential benefits and barriers to be expected when adopting quality management approaches in libraries. Chapters provide guidelines for planning and implementation to help libraries use total quality management to break down interdepartmental barriers and work on continuously improving library services. The contributors, who have begun to think about using or who are already using TQM in a library setting, present specific planning and implementation issues that can be put to immediate use in libraries. With this innovative book, library managers will learn that by working together on problem solving teams to address specific operational questions, and by developing a shared knowledge of problem-solving tools and techniques, staff members grow personally and gain a larger sense of organizational purpose. Other TQM methods introduced in this book include the concept of the internal customer, which teaches staff to recognize how other staff members use the results of their work, and the principle of continuous improvement, which enables libraries to set measurable goals based on quantitative performance indicators, and to monitor progress toward those goals.

DKK 849.00
3

Total Quality Management for Project Management - Bog af Kim H. (Co-Founder Pries - Hardback

Total Quality Management for Project Management - Bog af Kim H. (Co-Founder Pries - Hardback

Total Quality Management (TQM) tools alone are insufficient to guarantee successful endeavors. Project management expertise is also required. This book shows you how to apply project management tools in conjunction with TQM activities and projects. It covers the application of TQM tools to the project management discipline by treating it as a process with deliverables. For the section of the book that covers the application of TQM to scrum, the authors demonstrate how these analytical methods can..

DKK 791.95
2

Principles of Total Quality - Vincent K. Omachonu - Bog - Taylor & Francis Inc - Plusbog.dk

Principles of Total Quality - Vincent K. Omachonu - Bog - Taylor & Francis Inc - Plusbog.dk

In this era of global competition, the demands of customers are growing, and the quest for quality has never been more urgent. Quality has evolved from a concept into a strategy for long-term viability. The third edition of Principles of Total Quality explains this strategy for both the service and manufacturing sectors. This edition addresses the theme of reliability against the backdrop of increasing litigation in the area of product performance. New chapters also introduce and provide a historical perspective for Six Sigma, and discuss practical applications of the concepts of service excellence within healthcare organizations. The book also expands its analysis of management of process quality, customer focus and satisfaction, organizing for TQM, control charts for variables, and quality function deployment.

DKK 993.00
3

Operational Performance Measurement - Wilfred Kaydos - Bog - Taylor & Francis Inc - Plusbog.dk

Operational Performance Measurement - Wilfred Kaydos - Bog - Taylor & Francis Inc - Plusbog.dk

Mention the phrase "bottom line," and the immediate thought tends to focus on a company''s financial performance. Think again! There''s an equally important factor that carries tremendous impact on that final total: operational performance measures. Implementation of a performance improvement program can significantly improve a company''s bottom line. Operational Performance Measurement: Increasing Total Productivity shows the way-featuring a new integrated theory of performance measurement, with a never-before-published measurement model that''s applicable to any business activity. Practical procedures and guidelines directly identify the variables that should be measured; guidelines to develop measurement systems; and how to analyze, interpret, and use performance methods effectively. Numerous diagrams, tables and examples make the principles and procedures easy to understand and implement. While this performance measurement approach is simplicity itself, be prepared for powerful results! Managers can put the theory into action right away- giving them better control, improved performance, increased personal productivity-and an easier day at work! Operations, finance, administration and quality managers alike will find there''s so much to gain when they''re Operational Performance Measurement: Increasing Total Productivity ... and a better bottom line is just the beginning!

DKK 873.00
3

The Right to Speak - Patsy Rodenburg - Bog - Taylor & Francis Inc - Plusbog.dk

The Right to Speak - Patsy Rodenburg - Bog - Taylor & Francis Inc - Plusbog.dk

In The Right to Speak, renowned voice teacher Patsy Rodenburg teaches you how to meet any speaking challenge with total self-assurance. Rodenburg has trained thousands of actors, singers, media personalities, lawyers, politicians, business people, teachers and students in the art of using their voice fully and expressively without fear. She has taught them how to breathe, how to support their breath, how to stretch their voice to meet any vocal effort and how to have total confidence in whatever they say--"the right to speak."

DKK 797.00
2

Management for Quality Improvement - Sigeru Mizuno - Bog - Taylor & Francis Inc - Plusbog.dk

Management for Quality Improvement - Sigeru Mizuno - Bog - Taylor & Francis Inc - Plusbog.dk

With continuous improvement (kaizen) and Total Quality Control (TQC) becoming increasingly important to world class companies, there''s an urgent need to build quality into every management decision. The tools presented in this book allow you to do just that. They represent the most important advance in quality deployment and project management in recent years. Unlike the seven traditional QC tools, which measure quality problems that already exist and are used by quality circles, these seven new QC tools make it possible for managers to plan wide-ranging and detailed TQC objectives throughout the entire organization. These tools, some borrowed from other disciplines and others developed specifically for quality management, include the relations diagram, the KJ method (affinity diagram), the systematic diagram, the matrix diagram, matrix data analysis, the process decision program chart (PDPC), and the arrow diagram. Together they will help you to: - - Expand the scope of quality efforts company-wide. - - Set up and manage the systems necessary to resolve major quality problems. - - Anticipate potential quality problems and actually eliminate defects before they happen. Never before available in English, Management for Quality Improvement is absolutely essential reading if you are in any area of project management, quality assurance, MIS, or TQC.

DKK 901.00
3

Clinical Optics Primer for Ophthalmic Medical Personnel - Aaron V. Shukla - Bog - Taylor & Francis Inc - Plusbog.dk

Clinical Optics Primer for Ophthalmic Medical Personnel - Aaron V. Shukla - Bog - Taylor & Francis Inc - Plusbog.dk

Are you looking for an all-inclusive, comprehensive resource on clinical optics? Look no further than the Clinical Optics Primer for Ophthalmic Medical Personnel: A Guide to Laws, Formulae, Calculations, and Clinical Applications , a new text that presents complex clinical optics in a simple and easy-to-read manner. As ophthalmic medical personnel struggle today between multiple resources for clinical optics, this text offers a solution as it provides everything you need to know – all in one place. Aaron V. Shukla, PhD, COMT has designed Clinical Optics Primer for Ophthalmic Medical Personnel to include everyday examples that may be directly applied to clinical work. Each chapter throughout the text explains one optics concept in a concise account and includes applicable illustrations, formulae, laws, calculations, and review questions. Numerous examples of clinical applications are also included that address problems presented by patients in eye clinics. Some important laws of optics and their clinical applications covered: - Lasers, polarization interference, and fluorescence - Snell’s law - Total internal reflection Some important formulae in optics and their clinical applications covered: - Vergence equation - Power of prisms - Optical system of the eye - Accommodation and age - Refractive errors - Prentice’s Rule, decentration and induced prism - Glasses and contact lenses With the most up-to-date information for clinical optics, and two chapters solely devoted to the metric system and basic optical mathematics, Clinical Optics Primer for Ophthalmic Medical Personnel: A Guide to Laws, Formulae, Calculations, and Clinical Applications is essential for all ophthalmic assistants, technicians, and technologists, as well as optometrists and ophthalmology residents.

DKK 863.00
3