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Cisco Certified Support Technician (CCST) IT Support - 100-140 Official Cert Guide - David Bayne - Bog - Pearson Education (US) - Plusbog.dk

Cisco Certified Support Technician (CCST) IT Support - 100-140 Official Cert Guide - David Bayne - Bog - Pearson Education (US) - Plusbog.dk

Trust the best-selling Official Cert Guide series from Cisco Press to help you learn, prepare, and practice for the Cisco Certified Support Technician (CCST) IT Support 100-140 exam. Well regarded for its level of detail, study plans, assessment features, and challenging review questions and exercises, Cisco Certified Support Technician (CCST) IT Support 100-140 Official Cert Guide helps you master the concepts and techniques that ensure your exam success and is the only self-study resource approved by Cisco. Leading Cisco technology instructors Mark Smith, David Bayne, and John Pickard provide preparation hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills. This complete study package includes - - A test-preparation routine proven to help you pass the exam - - Do I Know This Already? quizzes, which allow you to decide how much time you need to spend on each section - - Exam Topic lists that make referencing easy - - Chapter-ending exercises, which help you drill on key concepts you must know thoroughly - - The powerful Pearson Test Prep Practice Test software, complete with hundreds of well-reviewed, exam-realistic questions, customization options, and detailed performance reports - - An online Flash Cards application to help you drill on key terms by chapter - - A final preparation chapter, which guides you through tools and resources to help you craft your review and test-taking strategies - - Study plan suggestions and templates to help you organize and optimize your study time - Content Update Program: This Cert Guide includes coverage of all the topics on the Cisco Certified Support Technician (CCST) IT Support 100-140 exam from the original exam blueprint. Visit ciscopress.com/newcerts for information on any digital updates for this book that align with Cisco exam blueprint version changes The Cisco Certified Support Technician (CCST) IT Support 100-140 Official Cert Guide walks you through all the exam topics found in the Cisco CCST exam. Topics covered include - - IT Support Job Tasks and Responsibilities - - Hardware Issues - - Connectivity and Resource Access Issues - - Operating System and Application Issues - - Common Threats and Preventions - - Job Tools - This integrated learning package: - - Enables you to focus on individual topic areas or take complete, timed exams - - Includes direct links from each question to detailed tutorials to help you understand the concepts behind the questions - - Provides unique sets of exam-realistic practice questions - - Tracks your performance and provides feedback on a module-by-module basis, laying out a complete assessment of your knowledge to help you focus your study where it is needed most -

DKK 329.00
4

macOS Support Essentials 12 - Apple Pro Training Series - Benjamin Levy - Bog - Pearson Education (US) - Plusbog.dk

macOS Support Essentials 12 - Apple Pro Training Series - Benjamin Levy - Bog - Pearson Education (US) - Plusbog.dk

macOS Support Essentials 12 , the official book for macOS support, is a top-notch primer for anyone who needs to support, troubleshoot, or optimize macOS Monterey, such as IT professionals, technicians, help desk specialists, and ardent Mac users. This is the only Apple Pro Training Series book that covers Monterey. You''ll find in-depth, step-by-step instructions on everything from upgrading, updating, reinstalling and configuring macOS Monterey to setting-up network services. This book covers updated system utilities and new features in macOS Monterey: - - Passwords System Preference - - Live Text - - Voice Control - - User privacy settings - - Notarized apps - - Startup Security Utility - - And more! - This book includes the following content: - - Authoritative explanations of underlying technologies, troubleshooting, system administration, and much more - - Focused lessons that take you step by step through practical, real-world tasks - - A Web Edition that provides the full text of the book online - The Apple Pro Training Series is Apple''s official self-paced learning resource. Books in this series offer downloadable lesson files and an online version of the book. Additional information on this and other books in this series can be found at www.peachpit.com/apple. For more on certification, visit training.apple.com.

DKK 481.00
4

31 Days Before your Cisco Certified Support Technician (CCST) Networking 100-150 Exam - Allan Johnson - Bog - Pearson Education (US) - Plusbog.dk

31 Days Before your Cisco Certified Support Technician (CCST) Networking 100-150 Exam - Allan Johnson - Bog - Pearson Education (US) - Plusbog.dk

31 Days Before Your Cisco Certified Support Technician (CCST) Networking 100-150 Exam is the friendliest, most practical way to understand the Cisco Certified Support Technician (CCST) Networking certification process, to commit to taking your CCST Networking 200-301 exam, and to finish your preparation using a variety of primary and supplemental study resources. This portable guide offers a complete day-by-day plan for what and how to study. From the basics of standards and concepts, to addressing and subnet formats, infrastructure, and security, you’ll find it here. Each day breaks down an exam topic into a short, easy-to-review summary, with daily Study Resources pointing to deeper treatments elsewhere. Sign up for your exam now, and use this day-by-day guide and checklist to organize, prepare, review, and succeed! How this book helps you fit exam prep into your busy schedule: - - Daily calendar summarizes each day’s study topic, to help you get through everything - - Checklist offers expert advice on preparation activities leading up to your exam - - Descriptions of exam organization and sign-up processes help make sure nothing falls between the cracks - - Proven strategies help you prepare mentally, organizationally, and physically - - Conversational tone makes studying more enjoyable -

DKK 300.00
4

macOS Support Essentials 10.15 - Apple Pro Training Series - Arek Dreyer - Bog - Pearson Education (US) - Booktok.dk

macOS Support Essentials 10.15 - Apple Pro Training Series - Arek Dreyer - Bog - Pearson Education (US) - Booktok.dk

macOS Support Essentials 10.15 - Apple Pro Training Series The Apple-Certified Way to Learn This is the official book for the macOS Support Essentials 10.15course and you can use it to prepare for the Apple Certified Support Professional (ACSP) 10.15 exam. It’s a top-notch primer for anyone who needs to support, troubleshoot, or optimize macOS Catalina, such as IT professionals, technicians, help desk specialists, and ardent Mac users. This is the only Apple Pro Training Series book that covers macOS Catalina. You’ll find in-depth, step-by-step instructions on everything from upgrading, updating, reinstalling and configuring macOS Catalina to configuring network services like the Content Caching service. This book covers updated system utilities and new features in macOS Catalina, including Voice Control and other accessibility features, user privacy settings, notarized apps, Startup Security Utility, and the separation of the startup disk into a read-only APFS System volume and a read write APFS Data volume. This book includes the following content: - - Authoritative explanations of underlying technologies, troubleshooting, system administration, and much more - - Focused lessons that take you step by step through practical, real-world tasks - - A Web Edition that provides the full text of the book online - The Apple Pro Training Series includes self-paced learning tools and is the official curriculum of the Apple Training and Certification program. After you complete this book, take the macOS Support Essentials 10.15 exam as a step towards becoming an Apple Certified Support Professional. Work through this book independently or attend a class at an Apple Authorized Training Provider or both to prepare for the exam. To learn more, visit training.apple.com. Also in the Apple Pro Training Series: - - Final Cut Pro X - - Logic Pro X -

DKK 505.00
2

International Trauma Life Support for Emergency Care Providers - Itls - Bog - Pearson Education (US) - Plusbog.dk

International Trauma Life Support for Emergency Care Providers - Itls - Bog - Pearson Education (US) - Plusbog.dk

For courses in basic and advanced trauma life support. This ISBN is for instant access to Pearson eText. A decades-long leader in trauma education For over 30 years, International Trauma Life Support for Emergency Care Providers has been at the forefront of trauma education for all levels of prehospital emergency care worldwide. This complete resource is filled with practical, hands¿-on training that guides readers through the how’s and the why’s of all the skills needed for rapid assessment, resuscitation, stabilization, and transportation of the trauma patient. The 9th edition reflects the latest and most effective approaches to prehospital trauma care, including a more functional approach to assessment and management. Pearson eText is a simple-to-use, mobile-optimized, personalized reading experience that can be adopted on its own as the main course material. It lets students highlight, take notes, and review key vocabulary all in one place, even when offline. Seamlessly integrated videos engage students and give them access to the help they need, when they need it. Educators can easily customize the table of contents, schedule readings, and share their own notes with students so they see the connection between their eText and what they learn in class – motivating them to keep reading, and keep learning. And, reading analytics offer insight into how students use the eText, helping educators tailor their instruction. Learn more about Pearson eText or contact your Pearson rep for more information.

DKK 794.00
4

The AI Revolution in Customer Service and Support - Emily Mckeon - Bog - Pearson Education (US) - Plusbog.dk

The AI Revolution in Customer Service and Support - Emily Mckeon - Bog - Pearson Education (US) - Plusbog.dk

In the rapidly evolving AI landscape, customer service and support professionals find themselves in a prime position to take advantage of this innovative technology to drive customer success. The AI Revolution in Customer Service and Support is a practical guide for professionals who want to harness the power of generative AI within their organizations to create more powerful customer and employee experiences. This book is designed to equip you with the knowledge and confidence to embrace the AI revolution and integrate the technology, such as large language models (LLMs), machine learning, predictive analytics, and gamified learning, into the customer experience. Start your journey toward leveraging this technology effectively to optimize organizational productivity. A portion of the book’s proceeds will be donated to the nonprofit Future World Alliance, dedicated to K-12 AI ethics education. IN THIS BOOK YOU’LL LEARN - - About AI, machine learning, and data science - - How to develop an AI vision for your organization - - How and where to incorporate AI technology in your customer experience fl ow - - About new roles and responsibilities for your organization - - How to improve customer experience while optimizing productivity - - How to implement responsible AI practices - - How to strengthen your culture across all generations in the workplace - - How to address concerns and build strategies for reskilling and upskilling your people - - How to incorporate games, play, and other techniques to engage your agents with AI - - Explore thought experiments for the future of support in your organization - “Insightful & comprehensive—if you run a service & support operation, put this book on your essential reading list right now!” —PHIL WOLFENDEN, Cisco, VP, Customer Experience “This book is both timely and relevant as we enter an unprecedented period in our industry and the broader world driven by Generative AI. The magnitude and speed of change we’re experiencing is astounding and this book does an outstanding job balancing technical knowledge with the people and ethical considerations we must also keep front of mind.” —BRYAN BELMONT, Microsoft, Corporate VP, Customer Service & Support “The authors of this book are undoubtedly on the front lines of operationalizing Gen AI implementations in customer support environments… and they know undoubtedly that at its core, support is about people and genuine human connections. This book walks you through their journey to keep people at the center of this technical tsunami.” —PHAEDRA BOINODIRIS, Author, AI for the Rest of Us

DKK 316.00
2

Cisco Certified Support Technician (CCST) Cybersecurity 100-160 Official Cert Guide - Raymond Lacoste - Bog - Pearson Education (US) - Plusbog.dk

Cisco Certified Support Technician (CCST) Cybersecurity 100-160 Official Cert Guide - Raymond Lacoste - Bog - Pearson Education (US) - Plusbog.dk

Trust the best-selling Official Cert Guide series from Cisco Press to help you learn, prepare, and practice for the CCST Cybersecurity 100-160 exam. Well regarded for its level of detail, study plans, assessment features, and challenging review questions and exercises, Cisco Certified Support Technician (CCST) Cybersecurity 100-160 Official Cert Guide helps you master the concepts and techniques that ensure your exam success and is the only self-study resource approved by Cisco. Leading Cisco technology experts Shane Sexton and Raymond Lacoste share preparation hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills. This complete study package includes - - A test-preparation routine proven to help you pass the exam - - Do I Know This Already? quizzes, which allow you to decide how much time you need to spend on each section - - Exam Topic lists that make referencing easy - - Chapter-ending exercises, which help you drill on key concepts you must know thoroughly - - The powerful Pearson Test Prep Practice Test software, complete with hundreds of well-reviewed, exam-realistic questions, customization options, and detailed performance reports - - An online Flash Cards application to help you drill on Key Terms by chapter - - A final preparation chapter, which guides you through tools and resources to help you craft your review and test-taking strategies - - Study plan suggestions and templates to help you organize and optimize your study time - Content Update Program: This Cert Guide includes coverage of all the topics on the Cisco Certified Support Technician CCST Cybersecurity exam from the original exam blueprint. Visit ciscopress.com/newcerts for information on any digital updates for this book that align with Cisco exam blueprint version changes The Cisco Certified Support Technician (CCST) Cybersecurity 100-160 Official Cert Guide walks you through all the exam topics found in the Cisco CCST exam. Topics covered include - - Essential Security Principles - - Basic Network Security Concepts - - Endpoint Security Concepts - - Vulnerability Assessment and Risk Management - - Incident Handling - Companion Website The companion website contains more than 200 unique practice exam questions. Pearson Test Prep online system requirements: Browsers: Chrome version 73 and above, Safari version 12 and above, Microsoft Edge 44 and above. Devices: Desktop and laptop computers, tablets running on Android v8.0 and above and iOS v13 and above, smartphones with a minimum screen size of 4.7. Internet access required. Pearson Test Prep offline system requirements: Windows 11, Windows 10, Windows 8.1; Microsoft .NET Framework 4.5 Client; Pentium-class 1 GHz processor (or equivalent); 512 MB RAM; 650 MB disk space plus 50 MB for each downloaded practice exam; access to the Internet to register and download exam databases Also available from Cisco Press for CCST study is the Cisco Certified Support Technician (CCST) Cybersecurity 100-160 Official Cert Guide Premium Edition and Practice Test . This digital-only certification preparation product combines an eBook with an enhanced Pearson Test Prep Practice Test. This integrated learning package - - Enables you to focus on individual topic areas or take complete, timed exams - - Includes direct links from each question to detailed tutorials to help you understand the concepts behind the questions - - Provides unique sets of exam-realistic practice questions - - Tracks your performance and provides feedback on a module-by-module basis, laying out a complete assessment of your knowledge to help you focus your study where it is needed most -

DKK 372.00
4